Soft Skills are the common language of empathy, collaboration, team building, resilience and agility transforming organizations. Human and social challenges cannot be solved only with hard skills.

Maria-Teresa Lepeley is the President and CEO of the Global Institute for Quality Education, USA.

Nicholas J. Beutell is Professor of Management in the LaPenta School of Business at Iona College, USA.

Nureya Abarca is Professor in the Business School at Pontificia Universidad Católica de Chile.

Nicolás Majluf is Emeritus Professor in the School of Engineering at Pontificia Universidad Católica de Chile.

PART I Soft Skills in Human Centered Management: Operational HCM and the Resilience-Agility Umbrella. 1. Soft Skills: The Lingua Franca of Human Centered Management in the Global VUCA Environment
Maria-Teresa Lepeley 2. Master Soft Skills: The Resilience-Agility Umbrella (R-AU) Model Maria-Teresa Lepeley PART II Soft Skills and Emotional Intelligence: Learning from Failure and Conflict Management 3. Learning from Dailure: Soft Skills for Sustainability in the VUCA Environment Nicholas J. Beutell, Katherina Kuschell, Maria-Teresa Lepeley 4. Emotions, Emotional Intelligence and Conflict Management: A Conceptual Framework to Optimize Soft Skills in the Workplace Vishal Gupta, Shalini Bhattacharya, Neena Gopalan PART III Soft Skills in Education: Montessori Education for Life and Online Higher Education. 5. Montessori Education: Building Life with Soft Skills for a Better Life Susana Silva-Canales 6. Soft Skills and Online Higher Education Rosa Leonor Ulloa-Cazarez PART IV Soft Skills in Healthcare: Knowledge Translation and Co-Production of Services. 7. Soft Skills Effects on Knowledge Translation in Healthcare: Evidence from the Field Francesca Dal Mas, Ernesto-Marco Bagarotto and Lorenzo Cobianchi 8. The Importance of Soft Skills in co-production of healthcare services in the public sector: The oncology in motion experience Francesca Dal Mas, Helena Biancuzzi, Luca Miceli 9. Nursing, Soft Skills and Artificial Intelligence: Robot Replacement Challenges and Care of Aging Populations Carmen Sarabia-Cobo PART V Soft Skills in the Workplace: Artificial Intelligence and Gender. 10. Can AI Emulate Soft Skills? The Future of Work in the Balance Ricardo Murcio, German Scalzo, Javier Pinto 11. Leadership Styles of Men and Women: Are They Different? Nureya Abarca and Nicolas Majluf